Browser Troubleshooting
Step-by-step guide to clearing Chrome cache on macOS.
How to Clear Your Browser Cache
If a page is loading incorrectly, showing outdated information, or behaving unexpectedly, clearing your cache usually fixes it. Follow the steps below.
Google Chrome
macOS — All versionsClear Cache in 4 Steps
This removes stored website data so Chrome loads a fresh copy of every page.
Open Chrome Settings with a Keyboard Shortcut
Press the shortcut below to jump directly to the "Clear browsing data" dialog — no menu hunting needed.
Or Navigate Directly via the Address Bar
If the shortcut doesn't work, click the address bar, type the URL below, and press Return.
Select Time Range & Check the Right Boxes
Set Time range to All time for a full clear. Make sure at least these three items are checked:
Click "Clear data" and Reload the Page
Click the blue Clear data button. Chrome will clear the cache in seconds. Then reload the page you were having trouble with.
Pro Tip — Hard Reload Without Clearing Everything
For a quick one-page refresh that bypasses cache, hold ⌘ Cmd and press ⇧ Shift + R while on the problem page. This forces Chrome to re-download just that page without touching your saved passwords or other site data.
Heads up: Clearing cookies will sign you out of websites including LP3, iConnect, Paychex, and Webmail. Have your login credentials ready before proceeding.
Quick Reference
Common browser issues and the recommended fix.
| Symptom | Likely Cause | Fix |
|---|---|---|
| Page looks broken or missing images | Stale cached files | Clear cache |
| Logged out unexpectedly after clearing | Cookies removed | Re-login normally |
| Page shows old data after an update | Cached HTML/JS | Hard reload (⌘⇧R) |
| Site won't load at all | Network or DNS issue | Contact IT support |
| Form won't submit or keeps erroring | Corrupted session cookie | Clear cookies & retry |